We will be implementing a change management tool as an add-on to our support system, HEAT. The goal is to track all important infrastructure changes, including major upgrades to Banner, and changes to the network and servers. Implementation begins next week.
This really affects I.T. staff only, except for Banner upgrades. The auditors have said that we need to have a testing and approval process for them, so our Banner liaisons will be called upon to approve in the new system. Training will be provided when the time comes.
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